If for any reason our library doesn't have what you need, please don't give up--we want to help! Here are a few possible remedies:
Request an item not owned by our library. (We'll place a request with other libraries nationwide to lend the item.)
Best choice when: You need an item within 2-3 weeks.
Request rush processing of an item that the online catalog lists as "In-Process."
We can usually make the item available within 3 days.
If the online catalog says an item is "available", but it's not found on the shelf... we share in your frustration! Please come to the front desk and notify a staff member. We will fill out a form and conduct a thorough search of the item. If you wish, we can contact you when/if the item is found. If it is not found, we will make every effort to re-order the item.
Request a Hold on Checked-Out Item
When you click the request button, you must
The system will respond with a success message or the reason it did not succeed.
For assistance with requesting checked out items, contact the Alkek Circulation Desk at 512-245-3681.
Request a TexShare Card to get (free of charge!) borrowing privileges when visiting participating libraries.
Best choice when: You know the item you want is available at a participating library, and you wish to go there directly to borrow the item.
Browse Catalogs of Other Area Libraries
Recommend an item to be added to the library's collection.
Best choice when: You're not in a hurry. Ordering/processing can take a couple of months. But even so, your suggestions will help make the library a better place in the long run!
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